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133 lines
5.6 KiB
133 lines
5.6 KiB
<?xml version="1.0" encoding="iso-8859-1"?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
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"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml">
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<head>
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<title>User Instructions for the W3C Zakim Teleconference Bridge</title>
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</head>
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<body>
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<div>
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<a href="/"><img src="/Icons/WWW/w3c_home" alt="W3C" border="0" /></a>
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<a href="http://www.w3.org/1998/12/bridge/Zakim.html">Zakim monitor</a> |
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<a href="http://www.w3.org/Guide/1998/08/teleconference-calendar">calendar</a>
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| <a href='../../2001/12/zakim-irc-bot'>IRC bot</a>
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</div>
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<h1>User Instructions for the W3C Zakim Teleconference Bridge</h1>
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<dl>
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<dt>Joining a conference</dt>
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<dd>
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<p>Call the bridge.
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You will not hear a ring tone; the bridge will pick up the call
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immediately. You will hear a voice prompt to enter your conference
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code. Enter the assigned
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code and terminate with the '#' key. You do not need to wait for the
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prompt to finish to enter the conference code. If many calls are
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being answered simultaneously, you may hear 'music on hold' for a few
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seconds before the voice prompt plays. You can enter your conference
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code during the 'music on hold' without waiting for the prompt.
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<em>Note: [2003-10-29] the incoming call queue can become so busy
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that the initial voice prompt will not stop when you start to enter
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the conference code, nor will your code be recognized even after
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the initial greeting plays. It appears that in this case it is best
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to hangup and re-dial.</em>
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</p>
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<p>If you have difficulty entering the code; for example, the bridge
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says 'that conference is restricted at this time' or 'the conference
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is full' you may enter
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<strong>*0</strong> and the bridge will attempt to connect you with a
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live person at W3C if a person is available. This will generally be true
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during normal MIT work hours. Whomever on the W3C Team answers the
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operator signal should be able to
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assist you in connecting to your conference. (If you let the initial
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voice greeting play through to the end you will have heard this
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reminder about <strong>*0</strong>.)
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</p>
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</dd>
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<dt>Muting your audio</dt>
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<dd>
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<p>At any time during the conference you can prevent the conference
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from hearing any sound from your phone by pressing
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<strong>61#</strong>. (The mnemonic is 'Mute' On=1;
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'6' corresponds to the 'M' key on appropriately marked telephone
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keypads.) You will hear three rapid high pitched tones as a
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confirmation. If you are on a particularly noisy connection
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(an analog mobile phone for example) this mute will have better
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results than a local mute button on your phone, since the local mute
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button only turns off your local microphone without stopping noise
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introduced by the phone connection.
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</p>
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</dd>
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<dt>Unmuting your audio</dt>
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<dd>
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<p>After using the sequence above to stop your audio you can turn
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your audio back on by pressing <strong>60#</strong> ("Mute" off=0).
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The confirmation that the bridge has accepted this command is three
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rapid low-pitched tones. The other participants in the conference
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will not hear these tones; they will only know you unmuted your line
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by hearing background noise from you.
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</p>
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</dd>
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<dt>Raising your hand to speak</dt>
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<dd>
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<p>On large teleconferences it is important to maintain some decorum;
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when more than one person tries to speak at the same time other
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listeners will have difficulty understanding anyone. You may
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indicate your wish to speak by pressing <strong>41#</strong> on your
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telephone keypad. This is the equivalent of typing "q+" or
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"queue+" to the <a href="http://www.w3.org/2001/12/zakim-irc-bot.html"
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>Zakim irc bot</a>. The mnemonic is '4' for Hand (the '4' key
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is also marked 'H' on US standard telephone keypads), and '1' for
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Up as in "put my hand up". If you later change your mind and wish
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to "put my hand down" without speaking, press <strong>40#</strong>.
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There is no audible confirmation that either request has been heard
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by the bridge (conference chairs should take note of the irc feedback
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and at an appropriate opportunity confirm audibly that the hand
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has been seen.)
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</p>
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</dd>
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<dt>Signalling for assistance</dt>
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<dd>
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<p>At any point after Zakim answers the phone you can request to be
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connected with a support person by pressing <strong>*0</strong>. If
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a person is available (generally during normal W3C/MIT work hours)
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he or she should answer shortly; if you are not yet in a conference you
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will hear 'music on hold' while Zakim is signalling the available
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personnel and you will hear ringing as soon as someone instructs
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Zakim that he or she will answer your call. If you are in a conference
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when you press <strong>*0</strong> you will remain in the conference
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while waiting for your help request to be answered.
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</p>
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</dd>
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<dt>Scheduling a conference</dt>
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<dd>
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<p>See <a
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href="http://www.w3.org/Guide/1998/08/TeleconferenceHowTo.htm">Teleconference
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How-To</a>. In brief, you must send email to
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<a href="mailto:adminreq@w3.org">adminreq</a> to be assigned a
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conference code. If you would like to have a specific conference
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code (e.g. one that is mnemonic for your meeting) you should include
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that in your email request. The conference code will become
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activated about 10 minutes before your scheduled start time and will
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cease to be accepted for new callers immediately after your scheduled
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end time.
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</p>
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</dd>
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</dl>
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<hr />
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<address>
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<a href="/People/all#swick">Ralph</a>,
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<<a href="mailto:swick@w3.org">swick@w3.org</a>><br />
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$Date: 2003/10/29 21:11:48 $
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</address>
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</body>
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</html>
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